Careers

SSi has principals that are an integral part of the organizations characteristic and are fundamentally essential to the shaping of everyday activities that connect to our broader mission and vision. As an organization SSi is committed to:

Foster a culture of innovative and out of the box thinking: 
We fundamentally understand that each employee has something unique to offer to the organization.  We foster a culture that nourishes innovation by empowering staff, leverages their passions, and encompasses a circle of trust where it’s all about thinking of new ideas and getting good feedback.

Invest in our Resources
Employees are essential, their physical and mental well-being are pivotal to the growth of our organization.  Our company culture, productivity, and overall employee happiness stem directly from how much training, responsibility, and empowerment they have within our organization. Our focus is on improving the growth of individual through education, allowing them to play central roles, so they can grow and add value to the company.

Provide solutions that are in the best interest of the customer and improve their strategic posture
We are in business to serve our customers and do what is in their best interest. Our philosophy is to offer services that are complete.  We strive to provide services that do more to help the customer improve in all areas including areas that they may not have considered.

Give thoughtful considerations to our actions and their affects
We give thoughtful consideration to each other’s differences and opinions. We must give our individual best to get the job done right. Everyone is accountable for their behaviors, exercising rational judgment, and giving thoughtful consideration to their professional activities and decisions.
 

JOB RESPONSIBILITIES

Provide program management managing an agile development program with multiple tasks/work streams. Provide overall direction of program activities. Manage and maintain contractor interface with the senior levels of the customer’s organization. Consult with customer and contractor personnel to formulate and review task plans and deliverables, ensuring conformance with program and project task schedules and costs and contractual obligations. Establish and maintain technical reports to show progress of projects to management and customers, organize and assign responsibilities to subordinates, and oversee the successful completion of all assigned tasks. Lead the analysis, design, development and testing of applications to include integration of the legacy and new system to share data. Review and verify implementation of applications according to design best practices, performance, and security. Review and assist in planning and execution of data integration and migration activities. Create and implement technical process modeling, user interface designs and data modeling.

Responsibilities:
Strategy & Planning
• Meet with decision makers, systems owners, and end users to define business and operations requirements, systems goals, and identify and resolve systems issues.
• Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Identify and establish scope and parameters of systems analysis to define outcome criteria and measure-taking actions.

Acquisition & Deployment
• Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications.
• Conduct research on industry migration best practices to justify recommendations and to support the project efforts.
• Proficiency working in AWS, Windows, Linux environments.
• A deep knowledge of API integration capabilities and deployment options.

Operational Management
• Manage and guide the methodologies and SCRUM activities of the agile development process.
• Prepare and deliver reports, recommendations, or alternatives that address existing and potential
trouble areas in operating systems across the organization.
• Create system design proposals.
• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
• Ensure compatibility and interoperability of in-house computing systems.
• Create systems models, specifications, diagrams, and charts to provide direction to system programmers and customer decision makers.
• Coordinate in-depth tests, including end-user reviews, for the modernized systems, and other post-implementation support.
• Provide guidance and/or instruction to junior staff members.
• Document the project effort using Jira and Confluence.

Required Experience:

Required Education and Certifications:
• Preferred Master’s degree in Computer Science, Information Systems, Business, or other relevant discipline. A minimum of 7 years of work experience may be substituted for Master’s degree requirements.
• Must have a current Project Management Professional certification (e.g., Project Management Professional (PMP); Preferred and Agile Certified Practitioner (ACP), Certified Scrum Master (CSM), or comparable).
• 7+ years’ experience using Agile development methodologies organizing, directing, and managing teams conducting operation support functions for multiple, complex, and inter-related IT programs and projects.
• A broad knowledge of case management software, information assurance, and solution architecture.
• 7+ years’ experience leading SCRUM activities of the agile development process
• 7+ years’ experience managing software development teams supporting federal government technology projects to include compliance with FISMA standards.
• 7+ years’ experience maintaining and managing client interface at senior levels of the client organization.

SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.

SSi has principals that are an integral part of the organizations characteristic and are fundamentally essential to the shaping of everyday activities that connect to our broader mission and vision. As an organization SSi is committed to:

Foster a culture of innovative and out of the box thinking: 
We fundamentally understand that each employee has something unique to offer to the organization.  We foster a culture that nourishes innovation by empowering staff, leverages their passions, and encompasses a circle of trust where it’s all about thinking of new ideas and getting good feedback.

Invest in our Resources
Employees are essential, their physical and mental well-being are pivotal to the growth of our organization.  Our company culture, productivity, and overall employee happiness stem directly from how much training, responsibility, and empowerment they have within our organization. Our focus is on improving the growth of individual through education, allowing them to play central roles, so they can grow and add value to the company.

Provide solutions that are in the best interest of the customer and improve their strategic posture
We are in business to serve our customers and do what is in their best interest. Our philosophy is to offer services that are complete.  We strive to provide services that do more to help the customer improve in all areas including areas that they may not have considered.

Give thoughtful considerations to our actions and their affects
We give thoughtful consideration to each other’s differences and opinions. We must give our individual best to get the job done right. Everyone is accountable for their behaviors, exercising rational judgment, and giving thoughtful consideration to their professional activities and decisions.

JOB RESPONSIBILITIES

• Minimum 5 years of experience of web application developing and web administration
• The Employee shall provide services as specified below in support of the Intranet application development and systems maintenance program.
• Perform modifications to code in existing Intranet applications. This includes modification of page design and layout as well as modification to database connectivity software.
• Design and develop new database driven Intranet applications using MS SQL server and or SQL Azure and Adobe ColdFusion middleware. Projects may also require development of JavaScript functions and Common Gateway Interface (CGI) routines and Microsoft .Net software.
• Provide technical support to users of Intranet applications developed and/or maintained by web development specialists and the Office of Chief Human Capital OCHCO staff.
• Prepare documentation for new and existing Intranet applications.
• Assist with activities involved in maintaining Federal Information System Management Act (FISMA) compliance including document maintenance, and system administration and testing.
• Design and develop scripts using R software for data analysis.
• Provide technical support to users of Microsoft Office 365 tools. Projects may also require development or updating business analytics tools (like Power Bi).
• Candidates must have a background in SharePoint, PowerApps, PHP, .Net, knowledge of the Cloud and MS products like Octopus, Bamboo, Jira, BitBucket, Jquery., javascript, CSS, HTML as well as being familiar with data visualization tools.
• Candidates must have a fundamental understanding of Microsoft.NET Framework, PHP and Python

 
Foster a culture of innovative and out of the box thinking: 
We fundamentally understand that each employee has something unique to offer to the organization.  We foster a culture that nourishes innovation by empowering staff, leverages their passions, and encompasses a circle of trust where it’s all about thinking of new ideas and getting good feedback.

Invest in our Resources
Employees are essential, their physical and mental well-being are pivotal to the growth of our organization.  Our company culture, productivity, and overall employee happiness stem directly from how much training, responsibility, and empowerment they have within our organization. Our focus is on improving the growth of individual through education, allowing them to play central roles, so they can grow and add value to the company.

Provide solutions that are in the best interest of the customer and improve their strategic posture
We are in business to serve our customers and do what is in their best interest. Our philosophy is to offer services that are complete.  We strive to provide services that do more than meets the eye, to achieve more than superficial results and to help the business improve in areas that they may not have considered.

Give thoughtful considerations to our actions and their affects
We give thoughtful consideration to each other’s differences and opinions. We must give our individual best to get the job done right. Everyone is accountable for their behaviors, exercising rational judgment, and giving thoughtful consideration to their professional activities and decisions.

Sharp Solutions, Inc has an immediate need for a QA Tester (Senior) for the Senior Community Service Employment Program SCSEP client on a highly- visible and strategic Task Order for the Department of Labor. The ideal candidate is a self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, and the ability to work within a team to stand up and mature the capabilities of our customer.

 
Foster a culture of innovative and out of the box thinking: 
We fundamentally understand that each employee has something unique to offer to the organization.  We foster a culture that nourishes innovation by empowering staff, leverages their passions, and encompasses a circle of trust where it’s all about thinking of new ideas and getting good feedback.
 
Invest in our Resources
Employees are essential, their physical and mental well-being are pivotal to the growth of our organization.  Our company culture, productivity, and overall employee happiness stem directly from how much training, responsibility, and empowerment they have within our organization. Our focus is on improving the growth of individual through education, allowing them to play central roles, so they can grow and add value to the company.
 
Provide solutions that are in the best interest of the customer and improve their strategic posture
We are in business to serve our customers and do what is in their best interest. Our philosophy is to offer services that are complete.  We strive to provide services that do more than meets the eye, to achieve more than superficial results and to help the business improve in areas that they may not have considered.
 
Give thoughtful considerations to our actions and their affects
We give thoughtful consideration to each other’s differences and opinions. We must give our individual best to get the job done right. Everyone is accountable for their behaviors, exercising rational judgment, and giving thoughtful consideration to their professional activities and decisions.

Sharp Solutions, Inc has an immediate need for a Mid-Level Appian Developer for a new customer on a highly- visible and strategic Task Order for the Department of Labor. The ideal candidate is a self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, and the ability to work within a team to stand up and mature the capabilities of our customer.
 

JOB RESPONSIBILITIES

• Lead business process re-engineering efforts using Business Process Modeling Notation best practices.
• Facilitate sessions with subject matter experts to gather business data requirements.
  Design and develop Appian applications which follow the user experience principles found in the Digital Services Playbook (https://playbook.cio.gov) and the U.S. Web Design Standards (https://standards.usa.gov).
• Experience implementing a Cloud BPM implementation for the Federal Government.
• Experience integrating various COTS products (Appian, Scala, Apache Spark, Java, Python, AWS EMR, AWS Lambda, AWS RDS services) to formulate systems to meet business needs (BPM, CRM, Data Warehouse (DW) expertise).
• Knowledge of DBMS’s (ex., Oracle, Sybase, SQL Server, etc.) and hands on experience of SQL/PL SQL.
• Knowledge of Appian case management software, including its integration capabilities and deployment options.
• Expertise in using Business Process Modeling Notation.
• Experience in leading facilitated sessions with subject matter experts to gather business data requirements.

BASIC QUALIFICATIONS

• At least 5 years of experience in IT development supporting delivery through product lifecycle.
• At least 3 years of IT development using Appian platform
• At least 3 years of experience leading design, development, testing and process re-engineering efforts using agile development methodology for a federal government agency.
• A desire to learn, combined with a collaborative work style and strong personal work ethic
• Strong communication and presentation skills, both verbal and written
• Department of Labor Entry on Duty (EOD) is required to support this program

CERTIFICATION REQUIRMENTS: (Must have the following)

• Associate Certification in Appian Development

EDUCATION:

• Bachelor’s degree in Computer Science/Engineering, Information Technology, or equivalent experience.

SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.

 
Foster a culture of innovative and out of the box thinking: 
We fundamentally understand that each employee has something unique to offer to the organization.  We foster a culture that nourishes innovation by empowering staff, leverages their passions, and encompasses a circle of trust where it’s all about thinking of new ideas and getting good feedback.
 
Invest in our Resources
Employees are essential, their physical and mental well-being are pivotal to the growth of our organization.  Our company culture, productivity, and overall employee happiness stem directly from how much training, responsibility, and empowerment they have within our organization. Our focus is on improving the growth of individual through education, allowing them to play central roles, so they can grow and add value to the company.
 
Provide solutions that are in the best interest of the customer and improve their strategic posture
We are in business to serve our customers and do what is in their best interest. Our philosophy is to offer services that are complete.  We strive to provide services that do more to help the customer improve in all areas including areas that they may not have considered.
 
Give thoughtful considerations to our actions and their affects
We give thoughtful consideration to each other’s differences and opinions. We must give our individual best to get the job done right. Everyone is accountable for their behaviors, exercising rational judgment, and giving thoughtful consideration to their professional activities and decisions.


JOB RESPONSIBILITIES

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy). The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI (http://www.thinkhdi.com/), best practices and established procedures and processes. End User Support includes Desktop support services that cannot be resolved remotely by Tier I.    

Routine Duties/Job Requirements:

·•    Enter and manage technical support incidents in a ticketing system
•    Troubleshoot, identify, and resolve problems and escalating problems to appropriate systems engineers
•    Troubleshoot and resolve Tier 2 support issues via phone, email, remote desktop and on site, using remote desktop tools (Microsoft Remote Desktop, Bomgar)
•    Resolve issues and maintaining customer contacts according to a specified service level
•    Provide customer support personnel with adequate training to maintain and resolve the following client issues via telephone: Active Directory (AD), AD password resets, Mobile Device Management (iOS and Android devices) and network connectivity
•    Maintain and resolve issues with desktop/laptop computers, client software, peripherals, printers, local network, etc. and provide on-site customer support and training
•    Assist end users of applications software operating on Windows 7, Windows 10 and future versions of Microsoft Windows personal computers and laptops. Apple devices are also supported
•    Assist customers with and resolve routine application questions, all versions of Microsoft Office Suite, Google mail, Calendar and Drive issues
•    Perform desktops and laptops set-up; re-imaging, wiping and general hardware troubleshooting
•    Install software for laptops and desktops
•    Troubleshoot software and hardware problems with the expertise to resolve routine calls over the telephone and to resolve more complex problems within the Help Desk staff
•    Add and delete user accounts and maintain groups as required
•    Log and report each service request and problem report. Requires familiarity with the use of trouble ticketing system (Footprints, Remedy etc.)
•    Assistance with Mobile Device Management service activation, general troubleshooting, wiping devices.
•    Perform troubleshooting of local and network printer issues
•    Perform manual antivirus scan of desktop/laptop after malicious incident notification
•    Test software upgrades provided by the client, provide user upgrade plan, schedule upgrades with users and conduct upgrades
•    Notify client of any unresolved user problems, outstanding trouble calls or other areas of concern


Qualifications 

•    Strong written and oral communication skills are required
•    Must have a positive team player attitude
•    Strong analytical skills and be a creative self-starter with the ability to work both independently and as a team player
•    Excellent time management skills to coordinate many different types of diverse activities
•    High level of analytical and technical skills and mastery of software is required to maintain data
•    Must be organized and detail-oriented
•    Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner



SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.

SSi has principles that are an integral part of the organization's characteristic trait of always putting customers first!  Our customers and their experiences with our company are fundamentally essential to the shaping of everyday activities that connect to our broader mission and vision. SSi is committed to the following:
 
Foster a culture of innovative and out of the box thinking:
We fundamentally understand that each employee has something unique to offer to the organization.  We foster a culture that nourishes innovation by empowering staff, leverages their passions, and encompasses a circle of trust where it’s all about thinking of new ideas and getting good feedback.
 
Invest in our Resources
Employees are essential, their physical and mental well-being are pivotal to the growth of our organization.  Our company culture, productivity, and overall employee happiness stem directly from how much training, responsibility, and empowerment they have within our organization. Our focus is on improving individual development, attaining central roles, so they can grow and add value to the company.
 
Provide solutions that are in the best interest of the customer and improve their strategic posture
We are in business to serve our customers and do what is in their best interest. Our philosophy is to offer services that are complete.  We strive to provide services that do more than meets the eye, to achieve more than superficial results and to help the business improve in areas that they may not have considered.
 
Give thoughtful considerations to our actions and their affects
We give thoughtful consideration to each other’s differences and opinions. We must give our individual best to get the job done right. Everyone is accountable for their behaviors, exercising rational judgment, and giving thoughtful consideration to their professional activities and decisions.
Sharp Solutions, Inc. is an 8(a), veteran-owned small business. We are seeking a knowledgeable, driven individual to help the continued success of the company and the customers we support in a Senior Accountant capacity. Successful candidates must have government contracting and Deltek Costpoint experience and preferably someone who enjoys working in a small business environment. Sharp Solutions offers competitive salaries and a comprehensive benefits package.

This position is 100% remote. The Senior Accountant will perform and manage the day-to-day accounting activities, month-end close, financial statements, payroll, and assist Human Resources.

Responsibilities:

• Perform and manage the full cycle accounting system
• Prepare, review, and submit monthly A/R invoices
• Reconcile unbilled receivables monthly
• Administer A/P invoice processing
• Prepare annual 1099s
• Review and process labor/timesheets and corrections
• Process and administer payroll
• Prepare and post related payroll entries
• Prepare and record month-end journal entries
• Prepare monthly bank and other balance sheet account reconciliations
• Prepare and present to management accurate and timely financial statements and supporting schedules
• Prepare and present to management monthly project reports to include burn projections
• Assist with preparation of annual budgets and reforecasting
• Assist with corporate audit and tax
• Develop, implement and manage accounting policies and procedures
• Provide general accounting support to other departments
• Work closely with outsourced accounting service and serve as main liaison for project setup in Deltek
• Provide HR administration support for onboarding and preparing offer letters. Average new hire is 1-2 per month
• Manage timesheet access, maintenance, and provide timesheet training
• Other duties as assigned

Qualifications

• U.S. Citizenship
• Bachelor's Degree in Accounting
• 5+ years of government contracting experience required
• 3+ years of Deltek Costpoint experience required
• Self-starter with proficient knowledge of Microsoft Excel, Word, and PowerPoint
• Strong analytical skills
• High attention to detail without losing sight of big picture
• Proficient with organization and time management
• Able to work effectively within a team
• Able to engage effectively with management
• Able to take ownership of obtaining results within the parameters of own authority without waiting for others to follow up; actively seek to find ways to improve results; Suggest options that would improve the accounting process
• Intermediate understanding of GAAP and basic industry-specific principles
• Knowledge of industry compliance requirements (e.g. FAR in GovCon)
• Proficient in computers and standard office applications
• Proficient with Deltek Costpoint Accounting system (at minimum version 8.1)
• Excellent verbal and written communication skills; able to communicate effectively with customers, peers, supervisors, subordinates and vendors.
• Able to effectively lead a team to accomplish a specific task

SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.

 
Foster a culture of innovative and out of the box thinking: 
We fundamentally understand that each employee has something unique to offer to the organization.  We foster a culture that nourishes innovation by empowering staff, leverages their passions, and encompasses a circle of trust where it’s all about thinking of new ideas and getting good feedback.
 
Invest in our Resources
Employees are essential, their physical and mental well-being are pivotal to the growth of our organization.  Our company culture, productivity, and overall employee happiness stem directly from how much training, responsibility, and empowerment they have within our organization. Our focus is on improving the growth of individual through education, allowing them to play central roles, so they can grow and add value to the company.
 
Provide solutions that are in the best interest of the customer and improve their strategic posture
We are in business to serve our customers and do what is in their best interest. Our philosophy is to offer services that are complete.  We strive to provide services that do more to help the customer improve in all areas including areas that they may not have considered.
 
Give thoughtful considerations to our actions and their affects
We give thoughtful consideration to each other’s differences and opinions. We must give our individual best to get the job done right. Everyone is accountable for their behaviors, exercising rational judgment, and giving thoughtful consideration to their professional activities and decisions.

Sharp Solutions, Inc has an immediate need for a Security Analyst for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, ability to work through challenges with all types of customers and has the ability to work within a diverse team and deliver on site or via a remote location.  

JOB RESPONSIBILITIES

•    Monitor End User Services (EUS) systems, work with various security teams, and perform remediation and mitigation efforts for End User Services management
•    Provide the day-to-day system security operations by ensuring that operational security is maintained for all information systems
•    Monitor IT security risks and vulnerabilities utilizing various security applications and tools
•    Review, analyze and recommend actions from IT security reports
•    Research emerging threats and vulnerabilities to aid in the identification of security events or applicability to government systems
•    Monitor security access and maintain data 
•    Install and recommend appropriate tools and countermeasures 
•    Gather information from both external and internal sources to analyze the cyber threats and report 
•    Test the vulnerabilities and risk analysis 
•    Analyze the security breaches and identify the root causes 
•    Monitor the company’s incidents and report to the disaster recovery planners 
•    Collaborate with the vendors to meet the security requirements

SKILLS and EXPERIENCES 

•    3-5 years working as a Security Analyst
•    Familiarity with Unix, Linux, and Windows operating systems 
•    Knowledge about SaaS models and cloud computing 
•    Strong cybersecurity and awareness skills 
•    Need knowledge in using forensic tools 
•    Strong communication skills and decision-making skills 
•    Knowledge of vulnerabilities and penetration testing


SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.

 
Foster a culture of innovative and out of the box thinking: 
We fundamentally understand that each employee has something unique to offer to the organization.  We foster a culture that nourishes innovation by empowering staff, leverages their passions, and encompasses a circle of trust where it’s all about thinking of new ideas and getting good feedback.
 
Invest in our Resources
Employees are essential, their physical and mental well-being are pivotal to the growth of our organization.  Our company culture, productivity, and overall employee happiness stem directly from how much training, responsibility, and empowerment they have within our organization. Our focus is on improving the growth of individual through education, allowing them to play central roles, so they can grow and add value to the company.
 
Provide solutions that are in the best interest of the customer and improve their strategic posture
We are in business to serve our customers and do what is in their best interest. Our philosophy is to offer services that are complete.  We strive to provide services that do more than meets the eye, to achieve more than superficial results and to help the business improve in areas that they may not have considered.
 
Give thoughtful considerations to our actions and their affects
We give thoughtful consideration to each other’s differences and opinions. We must give our individual best to get the job done right. Everyone is accountable for their behaviors, exercising rational judgment, and giving thoughtful consideration to their professional activities and decisions.
 

Job description

SSi is looking for a strong IT Governance Analyst who can advise and support IT governance and project management oversight for CIO in the U.S. Customs and Border Protection (CBP). The ideal candidate will possess IT governance experience as well as program management experience. The candidate will demonstrate excellent client management skills with the ability to quickly develop trusted relationships at all levels of the client organization. The candidate will possess knowledge of Project Management methodologies and tools, knowledge of IT life cycle processes, and operational experience with program/project metrics tracking and reporting. The ideal candidate will be comfortable working with senior-level management, providing program implementation support, and making compelling recommendations for process improvement both verbally and in writing.

Role Responsibilities:

• Ability to operate under tight timelines, within specified quality and compliance goals
• Knowledge of good documentation practices, computer system validation and Systems Development Life Cycle (SDLC) methodologies
• Measure IT compliance against IT Quality Management Framework/ IT Operating Model and Information Security Standards through IT Compliance Matrix & Metrics
• The candidate will demonstrate excellent client management skills with the ability to quickly develop trusted relationships at all levels of the client organization
• The will possess knowledge of Project Management methodologies and tools, knowledge of IT life cycle processes, and operational experience with program/project metrics tracking and reporting
• Solid relationship skills and versatility of written and verbal communication skills
• Make improvements in the IT governance process, including implementing scalable/lean governance and tracking actions
• Develop charters and processes for new IT governance organizations; implement new processes
• Improve project metrics and propose dashboarding of performance data for reporting purposes
• Strong work ethic, learning and change agility, operating comfortably and effectively in ambiguous and fast-paced environments
• Support the creation of various guidance and reporting documents such as an IT Strategic Plan and an Annual Report
• The ideal candidate will be comfortable working with senior-level management, providing program implementation support, and making compelling recommendations for process improvement both verbally and in writing
• Support the creation of various guidance and reporting documents such as an IT Strategic Plan and an Annual Report.

Qualifications and Requirements:
• BS, 8 years of experience
• 3-5 years of Federal government experience
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work collaboratively in a team environment and lead cross-functional initiatives.
• Ability to build trusted relationships with clients.
• • Proficient in PowerPoint, Word, MS Teams
• U.S. Citizenship

Preferred Qualifications:
• Experience with the CBP
• Experience with JIRA
• Project Management Professional (PMP)

SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.

 
Foster a culture of innovative and out of the box thinking: 
We fundamentally understand that each employee has something unique to offer to the organization.  We foster a culture that nourishes innovation by empowering staff, leverages their passions, and encompasses a circle of trust where it’s all about thinking of new ideas and getting good feedback.
 
Invest in our Resources
Employees are essential, their physical and mental well-being are pivotal to the growth of our organization.  Our company culture, productivity, and overall employee happiness stem directly from how much training, responsibility, and empowerment they have within our organization. Our focus is on improving the growth of individual through education, allowing them to play central roles, so they can grow and add value to the company.
 
Provide solutions that are in the best interest of the customer and improve their strategic posture
We are in business to serve our customers and do what is in their best interest. Our philosophy is to offer services that are complete.  We strive to provide services that do more to help the customer improve in all areas including areas that they may not have considered.
 
Give thoughtful considerations to our actions and their affects
We give thoughtful consideration to each other’s differences and opinions. We must give our individual best to get the job done right. Everyone is accountable for their behaviors, exercising rational judgment, and giving thoughtful consideration to their professional activities and decisions.

Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, ability to work through challenges with all types of customers and has the ability to work within a diverse team and deliver on site or via a remote location.  

JOB RESPONSIBILITIES

Service Desk (Tier 1) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy). The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI (http://www.thinkhdi.com/), best practices and established procedures and processes. Every customer contact will either generate a new Service Request or will be documented in an existing Service Request. Service Requests may be received via telephone, email, web submission, or IM/Chat as appropriate. 

Routine Duties/Job Requirements:

• Create service requests and correctly categorize and prioritize submitted requests based on a provided ratings scale. 
• Manage service request queues for all support teams
• Tracking calls and service requests including answering phone within 30 seconds 90% of the time
• Troubleshooting of incidents and problems
• Identifying and documenting problem solution(s)
• Following the Knowledge Centered Support (KCS) methodology
• Following Total Contact Ownership methodology
• Communicating with good customer service skills
• Placing/Tracking trouble calls to other service providers
• Creating, modifying, or deactivating user accounts
• Develop and maintain operational & knowledge management documentation in the Service Desk Tier 1 document management system.
• Respond to all assigned calls and messages in order or urgency and time received.  Close out assigned calls within a specified time frame and follow up with customers to ensure customer is 100% satisfied. 

Qualifications 
1 year of help desk support experience

Experiences must include working with Microsoft Windows 7/10, Apple/iOS and Android devices, Experience using O365 Mail, Calendar and OneDrive

Strong written and oral communication skills and ability to talk to anyone across an organization.  

Analytical skills and be a creative self-starter with the ability to work both independently and as a team player
 

Salary and Benefits 

26-32k Based on years of experience and qualifications. This position includes health care, retirement benefits, Company paid time and vacation days, as well as paid Government holidays. After 90 days training two days of remote work will be granted. 


SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.

SSi has principals that are an integral part of the organizations characteristic and are fundamentally essential to the shaping of everyday activities that connect to our broader mission and vision. As an organization SSi is committed to:
 
Foster a culture of innovative and out of the box thinking: 
We fundamentally understand that each employee has something unique to offer to the organization.  We foster a culture that nourishes innovation by empowering staff, leverages their passions, and encompasses a circle of trust where it’s all about thinking of new ideas and getting good feedback.
 
Invest in our Resources
Employees are essential, their physical and mental well-being are pivotal to the growth of our organization.  Our company culture, productivity, and overall employee happiness stem directly from how much training, responsibility, and empowerment they have within our organization. Our focus is on improving the growth of individual through education, allowing them to play central roles, so they can grow and add value to the company.
 
Provide solutions that are in the best interest of the customer and improve their strategic posture
We are in business to serve our customers and do what is in their best interest. Our philosophy is to offer services that are complete.  We strive to provide services that do more to help the customer improve in all areas including areas that they may not have considered.

Give thoughtful considerations to our actions and their affects
We give thoughtful consideration to each other’s differences and opinions. We must give our individual best to get the job done right. Everyone is accountable for their behaviors, exercising rational judgment, and giving thoughtful consideration to their professional activities and decisions.

Sharp Solutions, Inc has an immediate need for a Customer Service Representative for a new contract Task Order for the United States Geological Survey. The successful candidate will be able to provide support to complete orders, check status of orders, find appropriate products based on customer needs, research and document return issues and provide return instructions, and other sales or customer service type issues. Calls that cannot be handled by the call center will be transferred to an appropriate representative. Additionally, orders and questions will be processed by fax and email communication. This is a full-time position located in Lakewood, CO. Roles and responsibilities include: 

JOB RESPONSIBILITIES

Staff will provide USGS Online Support. Public and business partners make contact through phone, email, and fax to get sales support for USGS products and Park Passes. This support includes inputting orders, answering questions about making orders, tracking orders, research and document return issues and provide return instructions, and other sales type questions. Technicians working Online Sales support are expected to be knowledgeable in USGS products and provide immediate support to customers.

Provide Call Center and Customer Service support for the Product Sales and Park Pass Program. The call center will receive calls on three different call queues. Park Passes, Order Enter (Map Sales), and Business Partners. Support will be provided to complete orders, check status of orders, find appropriate products based on customer needs, research and document return issues and provide return instructions, and other sales or customer service type issues. Calls/Chats that cannot be handled by the call center will be transferred to an appropriate representative. Additionally, orders and questions will be processed by fax and email.

Routine Duties/Job Requirements:

• High school or general equivalency diploma
• Experience in customer service roles
• Proficient with computers and software such as Microsoft Office
• Excellent written and verbal communication abilities and interpersonal skills
• Exemplary customer service skills
• Online Chat using USGS chat tools
• Ability to use tools and reports from the inventory system to answer customer questions.  Reports include open orders, credit blocks, open deliveries, incomplete orders, and open invoices.
• Ability to handle demanding customers with patience and professionalism
• Able to thrive in a fast-paced environment.
• As time permits, Staff can help with other activities including processing Park Pass requests that were mailed in through the United States Postal Service (USPS)

SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.

SSi has principals that are an integral part of the organizations characteristic and are fundamentally essential to the shaping of everyday activities that connect to our broader mission and vision. As an organization SSi is committed to:
 
Foster a culture of innovative and out of the box thinking: 
We fundamentally understand that each employee has something unique to offer to the organization.  We foster a culture that nourishes innovation by empowering staff, leverages their passions, and encompasses a circle of trust where it’s all about thinking of new ideas and getting good feedback.
 
Invest in our Resources
Employees are essential, their physical and mental well-being are pivotal to the growth of our organization.  Our company culture, productivity, and overall employee happiness stem directly from how much training, responsibility, and empowerment they have within our organization. Our focus is on improving the growth of individual through education, allowing them to play central roles, so they can grow and add value to the company.
 
Provide solutions that are in the best interest of the customer and improve their strategic posture
We are in business to serve our customers and do what is in their best interest. Our philosophy is to offer services that are complete.  We strive to provide services that do more to help the customer improve in all areas including areas that they may not have considered.
 

• Give thoughtful considerations to our actions and their affects
  We give thoughtful consideration to each other’s differences and opinions. We must give our individual best to get the job done right. Everyone is accountable for their behaviors, exercising rational judgment, and giving thoughtful consideration to their professional activities and decisions.
  
  Sharp Solutions, Inc has an immediate need for a Customer Service Representative for a new contract Task Order for the United States Geological Survey. The successful candidate will be able to provide support to complete orders, check status of orders, find appropriate products based on customer needs, research and document return issues and provide return instructions, and other sales or customer service type issues. Calls that cannot be handled by the call center will be transferred to an appropriate representative. Additionally, orders and questions will be processed by fax and email communication. Roles and responsibilities include: 
  
  JOB RESPONSIBILITIES

Roles and Responsibilities
WORK DESCRIPTION: Work with the Contractor PM to lead the technical planning and requirements gathering phases of the project to include project estimates and deliverables. Provide subject matter expertise to the e.LORS effort concerning functionality of the legacy e.LORS system as it relates to data integration and use of the existing applications and components. Assist the Contractor PM with the plan, design, and development of enhancements to the e.LORS system in support of core organizational functions and business processes. Gather, document, and analyze requirements data in support of business cases, proposed enhancements, and systems requirements. Generate and compile reports based upon findings, complete with probable causes and possible solutions to systems issues. Apply proven communication, analytical, and problem-solving skills to help maximize the benefit of the project. Evaluate user requests for business process automation using the DOL Software Development Lifecycle Model (SDLCM) system model to determine feasibility and technical requirements. Participate in team design meetings, daily scrum meetings, and other development meetings.
 
Responsibilities:
 
Strategy & Planning
·       Meet with decision makers, systems owners, and end-users to define business and operations requirements, systems goals, and identify and resolve systems issues.
·       Lead design sessions in prototyping new requirements for the purpose of enhancing business processes, operations, and information process flow.
·       Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging usual functionality of these systems.
·       Identify and establish scope and parameters of systems analysis to define outcome criteria and measure-taking actions.  Document the project effort using Jira and Confluence.
·        
 
Acquisition & Deployment
·       Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications.
·       Conduct research on industry migration best practices to justify recommendations and to support the project efforts.
 
Operational Management
·       Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization.
·       Create system design proposals.
·       Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
·       Ensure compatibility and interoperability of in-house computing systems.
·       Create systems models, specifications, diagrams, and charts to provide direction to system programmers and customer decision makers.
·       Coordinate and perform in-depth tests, including end-user reviews, for software application enhancements, and other post-implementation support.
·       Provide orientation and training to end-users for the system.
 
Required Experience:
·       7+ years using Agile development methodologies and proven experience in overseeing requirements development, and implementation of software and hardware solutions, systems, or products.
·       5+ years’ proven experience in the operation and analysis of database, software implementation standards, and data retrieval methodologies.
·       3-5 years’ experience developing requirements for client server and web application solutions, including integration capabilities and deployment options.
·       Preferred any certification related to agile methodologies and SCRUM.
·        Experience with implementation and administration of Appian software.
·        Excellent understanding of the organization’s goals and objectives.
·       Excellent analytical and creative problem-solving skills.
·        Excellent written and oral communication skills.
·        Ability to communicate ideas in both technical and user-friendly language.
 
Required Education and Certifications:

• Bachelor's degree in Computer Science/Engineering or other relevant discipline. Acceptable substitute would be an advanced degree in the same field and 2 years of experience.
• Preferred a current Project Management Professional certification (e.g., Project Management Professional (PMP), Agile Certified Practitioner (ACP), Certified Scrum Master (CSM), or comparable).

SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.